Rubbish Removal Mayfair Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Removal Mayfair provides rubbish removal and waste collection services. By making a booking, accepting a quotation, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Client means any individual, business, organisation or other party requesting or receiving services from Rubbish Removal Mayfair.

Company, we, us, our means Rubbish Removal Mayfair as the provider of rubbish removal and waste collection services.

Services means any rubbish removal, waste clearance, waste collection, loading, transportation, and related services supplied by the Company to the Client.

Site means the property, premises, or location where the Services are to be carried out.

Waste means any rubbish, junk, household waste, commercial waste, garden waste, bulky items, or other materials that the Client has requested the Company to collect, subject to the exclusions set out in these Terms and Conditions.

2. Scope of Services

2.1 The Company provides rubbish removal and waste collection services, including but not limited to household clearances, office clearances, bulky item collection, garden waste removal and general waste disposal.

2.2 The exact scope of the Services will be agreed with the Client at the time of booking or as subsequently confirmed in writing or by electronic communication.

2.3 The Company reserves the right to refuse to collect any item or material which it reasonably believes to be hazardous, illegal, or unsuitable for standard waste disposal, including but not limited to asbestos, chemicals, medical waste, pressurised containers, explosives and certain electrical or electronic equipment where specific disposal routes are required.

3. Booking Process

3.1 Bookings may be made by telephone, email or through any other method offered by the Company from time to time.

3.2 When making a booking, the Client must provide accurate and complete information, including the Site address, access details, type and approximate volume or weight of Waste, and any other relevant information that may affect the provision of the Services.

3.3 Any quotation given prior to attendance at the Site is based on the information provided by the Client. If on arrival the actual Waste or Site conditions differ from the information provided, the Company may revise the quotation, adjust the price, or decline to carry out the Services.

3.4 A booking is only confirmed when the Company has accepted it and, where applicable, the Client has accepted the quotation. The Company may require confirmation by email or other written form before treating a booking as confirmed.

4. Quotation and Pricing

4.1 Prices are generally based on the volume, weight and type of Waste, as well as access conditions, parking requirements and any additional labour required.

4.2 Unless expressly stated otherwise, all prices quoted are exclusive of VAT or other applicable taxes, which will be charged at the prevailing rate where required by law.

4.3 Quotations are given in good faith based on the information available at the time. They do not constitute a binding offer and may be adjusted if the actual Waste or conditions vary from those described at the time of booking.

4.4 The Company may charge additional fees for difficult access, extra labour, waiting time, parking costs, congestion or clean air zone charges, or for removal of items that require special handling in accordance with waste regulations.

5. Payments and Charges

5.1 Payment is due in full on completion of the Services, unless alternative payment terms have been agreed in writing prior to the commencement of the work.

5.2 The Company accepts the payment methods it has notified to the Client, which may include cash, debit card, credit card or bank transfer. The Company may require payment in advance or a deposit for larger or non-standard jobs.

5.3 Where payment terms are agreed on account for business Clients, invoices are payable within the period stated on the invoice. If no period is stated, invoices are payable within 14 days of the invoice date.

5.4 If the Client fails to make payment on the due date, the Company reserves the right to charge interest on the overdue amount at the statutory rate permissible under applicable UK law, together with any reasonable costs of recovery, including legal fees where applicable.

5.5 Title to any Waste removed passes to the Company upon collection, provided that the Client has the legal right to dispose of such Waste and full payment has been or will be made in accordance with these Terms and Conditions.

6. Cancellations and Amendments

6.1 The Client may cancel or amend a booking by providing notice to the Company.

6.2 If the Client cancels or substantially amends a booking less than 24 hours before the scheduled arrival time, the Company reserves the right to charge a cancellation fee, which may be up to 50 percent of the estimated job value, to cover costs and lost opportunity.

6.3 If the Client is not present at the Site at the agreed time or fails to provide proper access for the Company to perform the Services, this may be treated as a late cancellation, and a call-out or cancellation fee may be charged.

6.4 The Company may cancel or reschedule a booking if it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruption, vehicle breakdown, staff illness or other operational issues. In such cases, the Company will use reasonable endeavours to notify the Client and arrange an alternative appointment, but shall not be liable for any resulting loss or inconvenience, subject to section 11 of these Terms and Conditions.

7. Client Obligations and Access

7.1 The Client must ensure that reasonable access to the Site is available at the agreed time and for the duration of the Services, including any necessary parking or loading space for the Company's vehicles.

7.2 The Client is responsible for obtaining any necessary permits, authorisations or consents required for parking or access at the Site, unless otherwise agreed in writing. Any penalties, fines or charges incurred due to the Client's failure to obtain such permissions may be charged to the Client.

7.3 The Client must ensure that the Waste to be collected is clearly identified and separated from any items or materials that are not intended for removal. The Company will not be liable for removing items that were not clearly separated if it was reasonable to assume that they formed part of the Waste.

7.4 The Client shall provide a safe working environment for the Company's operatives and must inform the Company of any known hazards at the Site, including but not limited to structural issues, dangerous materials, or health and safety risks.

7.5 The Client warrants that they have the right to allow the Company to collect and remove the Waste and that the Waste does not include any prohibited or illegal materials.

8. Waste Regulations and Environmental Compliance

8.1 The Company operates in accordance with applicable UK waste legislation and environmental regulations. Waste collected will be transported and processed by licensed facilities where required by law.

8.2 The Client acknowledges that certain types of Waste are subject to specific disposal rules, such as electrical and electronic equipment, refrigerants, batteries and potentially hazardous substances. Additional charges may apply for handling and disposing of such items in accordance with regulations.

8.3 The Company reserves the right to refuse to collect or handle any Waste that it believes may be in breach of waste regulations or could pose a risk to health, safety or the environment.

8.4 Once Waste has been collected, the Company will determine the most appropriate disposal or recycling route. The Company aims to minimise landfill use where reasonably practicable by diverting suitable materials for recycling or recovery.

9. Service Standards and Timeframes

9.1 The Company will use reasonable skill and care in providing the Services and will endeavour to arrive within agreed time windows. However, all arrival times are estimates and are not guaranteed.

9.2 If the Company expects to be significantly delayed, it will use reasonable endeavours to notify the Client and provide an updated estimate of arrival time.

9.3 The duration of the Services will depend on the volume and type of Waste, access conditions and other Site-specific factors. The Company is not liable for minor delays or overruns, provided that it has acted with reasonable skill and care.

10. Damage and Insurance

10.1 The Company will take reasonable care to avoid damage to the Client's property while performing the Services. However, the Client is responsible for protecting floors, walls, fixtures and fittings where necessary and for moving or securing fragile items in advance.

10.2 The Company holds appropriate insurance for its operations, including public liability cover to the extent required by law and common industry practice.

10.3 The Client must report any alleged damage to property caused by the Company's operatives as soon as reasonably possible and in any event within 48 hours of completion of the Services, providing reasonable evidence and details of the incident.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.

11.2 Subject to clause 11.1, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of anticipated savings or loss of goodwill arising out of or in connection with the provision of the Services.

11.3 Subject to clause 11.1, the Company's total aggregate liability to the Client in respect of any claim or series of related claims arising out of or in connection with the Services, whether in contract, tort including negligence, breach of statutory duty or otherwise, shall be limited to the total price paid or payable by the Client for the specific Services giving rise to the claim.

11.4 The Company shall not be liable for any delay or failure to perform its obligations to the extent that such delay or failure is caused by an event beyond its reasonable control, including but not limited to extreme weather, traffic incidents, strikes, lockouts, public emergencies or restrictions, utility failures or other force majeure events.

12. Complaints

12.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue.

12.2 The Company will investigate complaints promptly and aim to resolve them fairly. Where appropriate, the Company may offer to rectify issues, provide a partial refund or offer another form of reasonable remedy, at its discretion and subject to the limitations set out in these Terms and Conditions.

13. Data Protection and Privacy

13.1 The Company may collect and process personal information about Clients for the purposes of managing bookings, providing Services, processing payments and administering its business.

13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure and confidential.

13.3 The Client is responsible for ensuring that any personal data provided to the Company is accurate and up to date.

14. Intellectual Property

14.1 All content, branding, logos and materials used by the Company in promoting or delivering its Services remain the property of the Company or its licensors.

14.2 Nothing in these Terms and Conditions grants the Client any rights to use the Company's intellectual property other than as necessary for the receipt of the Services.

15. Variation of Terms

15.1 The Company reserves the right to amend or update these Terms and Conditions from time to time. The version in force at the time of the Client's booking will govern that particular contract for Services.

15.2 Any changes to the Terms and Conditions will, where practicable, be made available to Clients before they place a new booking or renew an ongoing arrangement.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Waiver

17.1 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company and any other documents expressly incorporated by reference, constitute the entire agreement between the Client and the Company in relation to the Services.

18.2 The Client acknowledges that they have not relied on any statement, promise, representation or assurance not expressly set out in these Terms and Conditions.

19. Governing Law and Jurisdiction

19.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation, whether contractual or non-contractual, shall be governed by and construed in accordance with the laws of England and Wales.

19.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By using the rubbish removal and waste collection services of Rubbish Removal Mayfair, you confirm that you have read, understood and agreed to these Terms and Conditions.